Introduction
We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, date of birth, support queries, log in information and password (we never see your password as it is encrypted) If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply. We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know in general, we will notify you by email.
Last updated: 5 December, 2021
Please read our Privacy Policy carefully so that you are aware of information we collect and how we use it now or may use it in the future. This policy applies to all visitors and registered users of the web site.
Note: This privacy policy only covers the Peters Properties.co.uk domain and not cover any websites which are linked to or from this site.
Controllers of Information
We control personal information provided to or gathered by this site or by other means.
Peters Properties Ltd is registered with the Information Commissioner’s Office on the Register of Data Controllers under registered number ZB274197.
PSP UK Group Ltd is registered with the Information Commissioner’s Office on the Register of Data Controllers under registered number ZB274197. For the purpose of the Data Protection Act 1998 (“the Act”) the data controller is PSP UK Group Ltd.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out the contact section below.
This policy is available from a link on all pages of our web site. If you have any comments regarding this policy, please contact us.
How do we approach data protection?
Our policy is based on four key principles and they underpin everything we do relating to personal data:
Stewardship: We accept the responsibility that comes with controlling and processing personal data.
Transparency: The fundamental principles of openness, honesty and transparency underpin everything we do.
Empowerment: We use personal data to make connections, empower and enable productivity and growth.
Security: We ensure we adopt industry standard approaches to securing the personal data entrusted to us.
How we collect your data
When you visit our websites, or use our services, we collect personal data. There are 3 main ways in which we collect personal data:
Information you give us directly
Some parts of the Peters Properties website and/or services may ask you to provide personal data to us. For example, we ask for contact information when you sign up to our database or contact us with questions or request support.
Information collected automatically
When you visit Peters Properties websites or use our services we will automatically collect some information like your IP address, browser details and device type. When you navigate through Peters Properties we will make a note of details such as what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you are using our websites. We may collect this information by recording it or using cookies and similar tracking technologies.
A number of companies offer utilities designed to help you visit websites anonymously. Although you will not be able to access Peters Properties without accepting the use of such automated collection of personal data, we want you to be aware that these tools exist.
How we use your data
Primarily, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
Operational communications with you to provide you with information you’ve requested from us or information we are required to send to you such as changes to our websites and services, security updates.
Improving the Peters Properties offering such as using tracking and monitoring of your use of our websites and services so we can keep improving them, carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
Protecting you so that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our terms of use.
Cookies
Information may be sent to your computer by an Internet “cookie”. This information is useful for us as it helps us get a better understanding of how you are using our websites and services.
The cookie is stored on your computer. Our server may request that your computer return a cookie to it. These return cookies do not contain any information supplied by you or any personally identifiable information about you.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Sharing your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to other companies in the PSP group of companies, Peters Properties, third party service providers and partners who assist and enable us. For example, we may undertake, analysis of the website performance using Google Analytics and similar services, or support delivery of or provide functionality on the website or services. We may share appropriately, aggregated personal data with an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business, or to regulators, law enforcement bodies, government agencies, courts or other third parties where we believe we are obliged to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure.
Security
We take the security of your data very seriously. We regularly undertake penetration testing of our servers to make sure our security measures are maintained. We advise you to keep up to date with your own security protection to avoid exploitable vulnerabilities for example stay up to date with your operating system updates and use and maintain up to date anti-virus and anti-phishing software. We work to protect the security of your information and will continue to develop our web site and its safeguards as new processes and procedures become available. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data.
Security policy
You know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
Retention
We will reduce the amount of data we keep to the minimum required depending on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax, reporting or accounting requirements). We’ll retain your personal data for as long as we have a relationship with you and then the minimum data necessary for period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your rights
It’s your personal data and you have certain rights relating to it. We do not send marketing communications to you and so do not offer you an unsubscribe option as there is nothing to unsubscribe from. The only communications we send you are as part of the operation need defined by your access to the Property Peters websites and services. You have the right to know what personal data we hold about you, to make sure it’s correct and up to date, to request a copy of your personal data, or ask us to restrict processing your personal data or delete it. You may also object to our continued processing of your personal data. You can exercise these rights at any time by sending an email to the address in the “How to contact us” section below. We will review and investigate your complaint, and try to get back to you within a reasonable time frame.
How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites please get in touch. As a technology company, we prefer to communicate with you by email as this ensures that you’re put in contact with the right person in accordance with any regulatory time frames.
Our email is: info@petersproperties.co.uk
How to Complain
You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint. If you do have a complaint, please do give us the opportunity to resolve it for you. We are absolutely committed to providing you with the highest level of care and customer service, please contact us by one of the methods shown in the “How to contact us” section below. You do also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues www.ico.org.uk.
Changes to Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.